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QA Program
TAPE is committed to delivering products and services that satisfy client needs, meet or exceed their expectations, comply with their quality standards, and are delivered on time and at the agreed upon price. We maintain a Quality Control Plan (QCP) to assure and continually improve the quality of our products and services. TAPE leadership and process owners are responsible for measuring, analyzing and reviewing the effectiveness of our QCP to ensure our customers are satisfied and the company's quality objectives are met. Each employee is expected to organize, define, plan, execute, control and verify the quality of his or her work in accordance with customer requirements and the QCP and to take actions to identify, correct and prevent non-conformances.
TAPE’s QCP is based on proven, comprehensive, and related experience. It is built on the Juran Principles of Plan, Do, Check, and Act.
Our goal is to provide the highest-quality performance and customer service. Our continuous improvement process features a partnership approach, open communication and active solicitation of feedback. Our QCP is made up of people, tools, and methods that monitor, maintain, and improve the quality of services. TAPE management’s commitment to and participation in the implementation of our QCP is a key component of our success and our customers’ continued satisfaction. The management staff is responsible for establishing and communicating the program’s quality policies and objectives, communicating contract, statutory, and regulatory requirements, and ensuring the availability of resources. TAPE management is committed to the rapid deployment of the QCP and to the continual improvement of its effectiveness. TAPE employs a number of methods and strategies to pursue these improvements:
- Quality Objectives and Metrics. We measure performance to identify current quality levels; set goals to determine where we want quality levels to go; and define objectives that will determine when the goals have been reached.
- QCP Review and Improvement. Through management reviews and audits (internal and external), we continually review the QCP for effectiveness. We discuss improvement ideas and implement them into QCP revisions.
- Best Practices Benchmarking. We conduct periodic benchmarking reviews to identify best internal, government or commercial practices that are relevant to the work being performed.
- Improvements Integrated into Corrective/Preventive Action Approach. We track suggestions and ideas through forms, databases, and procedures to identify, communicate, and track corrective and preventive actions from inception to implementation. We track follow-up actions to verify effectiveness and calculate cost savings or other results.
- Constraint Removal. Continual improvement is accelerated by identifying the major barriers to performance and reengineering processes to perform more effectively.
At TAPE, we recognize that quality is the responsibility of every member of our team. Our corporate-wide quality control procedures are thoroughly documented in the TAPE Quality Control Manual, which is available upon request.
